Privacy Policy
Privacy Policy
Last updated October 202601Who we are
Atlantic Travel & Tours ("Atlantic", "we") is a travel agency with offices in Renton, Washington and in Kabul, Afghanistan. This policy covers this website, your customer account on it, and the requests you send us through it. Bookings themselves are also covered by our Terms & Conditions.
02What we collect
When you request a quote: your name, email address and telephone number, the route, dates, cabin and airline you would like, and anything you tell us in the notes. For each traveller: the name exactly as in the passport, date of birth, gender and nationality, and, if you give them, a frequent flyer number and any assistance or meal needs. When you ask for a call back: your name, telephone number, the best time to call and what it is about. For your account: your name, email address, telephone number, a profile photo if you add one, and your password, which is stored only in a scrambled form that nobody at Atlantic can read. When you write a review: your name and your words, which are published on the website.
03Signing in with Google
If you choose to sign in with Google, Google tells us your name and email address and confirms that the address is yours. We never see or receive your Google password, and we do not get access to your Google account, mail or contacts.
04How we use it
To price and arrange the travel you ask for, to contact you about that request, to keep your account working, and to keep the records a travel agent is required to keep. We do not send marketing email from this website, and we do not use your details for advertising.
05Who we share it with
Only those involved in your booking: the airlines, hotels, insurers and ground operators you are booked with, and the government authorities that require passenger details for travel, such as for visas or border checks. We also rely on a small number of companies to run this website for us: GoDaddy hosts it, Cloudflare protects and delivers it, Google Workspace carries our email, and Brevo sends the website's emails, such as your sign-in code and quote confirmations. They handle your details only to provide that service. We do not sell client data, and we never will.
06Payments
We never ask for card details on this website or in the chat. Payment is taken only through the secure link our finance desk sends after you accept a quote. When card payment is offered online, it is processed by Stripe, and the full card number goes to Stripe and is never seen or stored by Atlantic.
07The chat assistant
The chat on this website answers automatically. The conversation is kept only in your own browser tab and disappears when you close it; it is not stored by us and is not read by our staff. Please do not type card numbers, passport numbers or passwords into it. For anything about a booking, call the desk or request a quote.
08Cookies
We use only the cookies the website needs to work: one that keeps you signed in, one that tells the page you are signed in so it shows your account, and the security cookies Cloudflare uses to keep automated attacks out. We do not use advertising cookies, tracking pixels or analytics that follow you around the internet.
09How long we keep it
Your account details are kept for as long as your account is open. When you delete your account, or ask us to close it, it is kept for 3 months (signing in, or asking us, during that time keeps it), then your sign-in and details are removed for good. A sign-up whose email address is never confirmed is deleted after about a week, after three reminder emails. A new account opened later with the same email address does not see the old account's bookings. Quotes, bookings and payments are kept for the period required for accounting, tax and airline audit purposes, including after an account is closed, because they are our record of work done and money taken. Call-back requests and quotes that never became a booking are kept only as long as they are useful to answer you.
10Your choices
Once you are signed in, My account lets you change your name, telephone number, photo, email address and password, and delete your account entirely; it is kept for 3 months in case you change your mind, then your photo and sign-in are removed for good. You can also ask us for a copy of the details we hold about you, or ask us to correct them, by emailing info-USA@atlantictravels.com. We answer within 30 days.
11Children
Children's details reach us only when a parent or guardian enters them to book travel for them. This website is not meant to be used by children on their own, and an account must be opened by an adult.
12Keeping it safe
Every page of this website is sent over an encrypted connection. Passwords are stored scrambled, sign-in attempts are limited, and only the staff who handle your request can see it. Our staff work in a separate, private system that customers never sign in to.
13Where it is kept
This website and its records are hosted on servers in the United States. Because we have a desk in Kabul, staff there may see your request when they are the ones arranging your travel.
14Changes to this policy
If we change what we collect or how we use it, we will update this page and the date at the top of it. A change that affects details you have already given us will be explained before it applies to them.
Founded in Kabul in 2011, on the ground in Renton today. Air tickets, hotels, Hajj, cover, holidays, Marhaba assistance and corporate travel, handled by the people who answer the phone.
Pages
Contact us
- Call the US desk+1 206 962 9882
- Call the Kabul desk+93 (0) 794 738 373
- Emailinfo-USA@atlantictravels.com
